FAQs

You asked, we listened.

 

Frequently Asked Questions

Will I have to download a new Mobile Banking app?

  • Apple Users: If you have automatic updates enabled, there is nothing for you to do! Once the new app version is available, it will update on your phone. If you do not have automatic updates enabled, you will have to update your app in the App Store.
  • Android Users: Android users will need to download the new app from the Google Play store and then delete the old version.

 

How do I access Online Banking?

  • The online banking location will remain the same on the website. You will continue to visit www.atomiccu.com and go to the upper right corner. The first time you access the new online banking, you will have to complete the registration process.

 

 Online and Mobile Banking Enrollment

  • Each member needs to complete the registration process and create their own username and password. 

You will need the following:

Consumer Account:

  1. Social security number
  2. Date of birth
  3. Desired Username
  4. Desired Password

Business Account – using EIN as tax ID:

  1. EIN
  2. Business start date on file with Atomic
  3. Desired Username
  4. Desired Password

Business Account – using business owner’s SSN as tax ID:

  1. Owner’s SSN
  2. Owner’s date of birth
  3. Desired Username
  4. Desired Password

 

Will Online and Mobile Banking look different?

  • Yes, you will see some enhancements and new features. To provide you with more convenience, you will see all accounts where you are the primary or joint owner.

 

Will I still receive the alerts I have set up in Online and Mobile Banking?

  • No, you will need to set these alerts back up in Online Banking. The alerts you currently have will not carry over.

 

Will scheduled transfers that I have set up in Online Banking carry over?

  • Any scheduled transfer set up to transfer to an Atomic account will carry over into the new system.  We encourage you to verify all the details of your scheduled transfers before the transfer is scheduled to take place.
  • Any scheduled transfer set up to go to a third-party will need to be re-established. You can set these back up by re-enrolling in Online Banking.

 

Will account nicknames carry over into the new system?

  • Yes, your account nicknames will carry over into the new Online Banking. We encourage you to verify that your nicknames are correct.

 

Will my deposit and loan account history be accessible in Online Banking after the switch?

  • Yes, your deposit and loan account history will carry over from the old system.

 

Will my eStatements be available after the switch?

  • Yes, your prior e-Statements will be available.

 

Will I be able to see check images through Online Banking?

  • Yes, you will still be able to view check images. However, the look will be different.

When can I access the 24-Hour Telephone Teller?

  • We have discovered new technology that will enhance our members' experience while using the 24-hour telephone teller system. Because of this discovery, we have delayed the implementation of the automated system to mid-June. This will ultimately allow us to provide a better product to you, our member!

We apologize for the delay, but know you will be happy with the end result!